Shopping FAQs

Shopping Information

Shipping Fees

At BeautyBerry, we keep our shipping fees to a minimum so that you get more bang for your buck! If you spend above RM200, you will qualify for free delivery.

RegionShipping FeeFREE Shipping
Peninsular MalaysiaRM8Orders above RM200
Sabah & SarawakRM13Orders above RM250

Change of Shipping Address

There is a limited time where we may be able to amend your address before your order is dispatched. If your order status is still “In Transit from the UK/South Korea”, simply reach out to our customer services team with your order number and new address and they will look into this for you.

Delivery Times

All products sold on this website come with average delivery times of 18-25 working days (working days include Monday to Friday and excludes any public holidays).

All items are dispatched directly from authorised brand distributors in the United Kingdom and/or South Korea to our sorting hub in Malaysia. Estimated delivery times may vary during peak shopping periods such as the festive seasons, Singles Day, Black Friday, and any shopping campaigns and during public holidays as logistics delivery services and custom offices may not be operating.

Tracking information will be emailed to you once the items have arrived at our sorting hub in Malaysia, and the product has been passed to a local courier.

Order Cancellations and Returns

Returns

  1. Item must be in their original purchase condition. All packaging must be unopened, unused, unmarked and not defaced in any manner.
  2. Items purchased as part of a set or multi-item pack have to be returned as a whole set.
  3. If you have suffered from an allergic reaction, medical evidence must be provided such as a doctor’s certificate.
  4. We do not issue returns for poor choice.
  5. Cost of returns shall be borne by you. In the event we have sent you the wrong item, we are happy to reimburse you the cost.
  6. Refunds will be made to your original mode of payment.
  7. Depending on your mode of payment, refunds can take up 28 business days to complete.

Cancellations

Order cancellation is subject to the status of your parcel.

  1. If your order status is still “Processing”, you may cancel your order and claim a refund.
  2. If your order status is “In Transit from the UK/South Korea” or “Despatched”, please allow up to 25 working days from the date of purchase to receive your parcel. If you have still not received your parcel within this time, you may claim a refund from us.
  3. Refunds will be made to your original mode of payment.
  4. Depending on your mode of payment, refunds go into a queue and may take up 28 business days to complete.